rt999's Privacy Policy
All personal information you provide on the rt999 platform is stored with the highest level of security. Read our privacy policy — your rights are our top priority.
This Privacy Policy ("Policy") applies to the online gaming website rt999.bar operated by rt999 ("we", "our", or "platform"). When you browse our website, open an account, or use any of our services, you are considered to have accepted the terms described in this Policy.
We believe that protecting user privacy is a fundamental responsibility. That is why rt999 has followed a transparent, responsible, and secure data management approach from the very beginning.
Your information is never sold or shared with third parties without authorisation. Stay with us — play with peace of mind.
What Information We Collect
Personally Identifiable Information
When you register or log in to rt999, we may collect the following information from you:
- Full name and identity verification details
- Email address and contact details
- Date of birth (for age verification — accounts for users under 21 are not approved)
- Mobile number and information related to payment methods (bKash, Nagad, Rocket, Upay)
- Account username and password (stored in encrypted form)
Automatically Collected Information
When you use our platform, certain information is automatically recorded in our system. This includes:
- IP address and device type
- Browser version and operating system
- Site access time, page visit patterns, and session duration
- User preference data obtained through cookies and tracking tokens
- Transaction history and gaming activity logs
Purpose of Using Information
Primary Purposes of Use
rt999 uses the information collected from you for the following legitimate purposes:
- Account Management: To create, manage, and secure your account.
- Service Delivery: To manage gaming services, bonuses, promotions, and the overall operation of the platform.
- Payment Processing: To securely process deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay.
- Customer Support: To provide assistance through our 24/7 live chat and email ([email protected]).
- Fraud Prevention: To detect and prevent account misuse, fraud, and unlawful activity.
- Age Verification: To ensure that only users aged 21 or above can use the platform.
Secondary Purposes of Use
Beyond the primary purposes above, we may also use your information for the following purposes, but only with your consent:
- Sending notifications about new games, promotions, and platform updates
- Providing a personalised experience based on user preferences
- Statistical analysis to improve site performance
- Managing and monitoring responsible gaming activities
Information Sharing and Third Parties
Information Sharing Policy
rt999 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment Service Providers: With payment gateway providers such as bKash, Nagad, Rocket, and Upay — only the information necessary for processing transactions.
- Technology Service Providers: Technology partners who assist in operating our platform, who are bound by strict confidentiality agreements.
- Legal Obligations: Information may be disclosed as required by law in response to a court order or a lawful request from a competent authority.
- Fraud Prevention: In urgent cases to protect the security of the platform and its users.
Before sharing information with any third party, we ensure that they maintain privacy standards equivalent to those of rt999.
Data Protection and Security
Technical Security Measures
rt999 uses industry-leading security technology to keep your information safe:
- SSL Encryption: All data transmissions are protected by SSL/TLS encryption, which safeguards your information from interception in transit.
- Encrypted Storage: Passwords and sensitive data are always stored in encrypted form — never in plain text.
- Firewall and Intrusion Detection: Our servers are protected by robust firewalls and real-time intrusion detection systems.
- Two-Factor Authentication: Two-factor authentication is available to enhance account security.
- Regular Security Audits: Our systems undergo regular security audits and vulnerability assessments.
Data Retention Period
We retain your information only for as long as it is necessary. Generally:
- All information is retained while your account remains active.
- Even after an account is closed, information may be retained for a defined period as required by legal and regulatory obligations.
- Transaction records are retained for a specific period in accordance with financial regulations.
- After marketing consent is withdrawn, the relevant data is deleted promptly.
Cookies and Tracking Technologies
Use of Cookies
rt999 uses cookies to improve your experience on the website. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential Cookies: Essential for the basic operation of the platform. These are always active to maintain login sessions and ensure security.
- Functional Cookies: Help remember your preferences and settings, such as language selection and interface customisation.
- Analytics Cookies: Collect statistical data to monitor site performance and improve the user experience.
You can control or delete cookies from your browser settings. However, please note that disabling certain cookies may cause some platform features to not work properly.
Your Rights and Controls
User Rights
As a user of rt999, you have the following rights regarding your personal information:
- Right to Know: You have the right to know what information we hold about you and how it is being used.
- Right to Correction: If there is an error in your stored information, you can request that it be corrected.
- Right to Deletion: In certain circumstances, you can request that your information be deleted, unless its retention is required by law.
- Right to Object to Processing: You can object at any time to your information being used for marketing purposes.
- Data Portability: You can request your information in an easily readable format.
- Right to Withdraw Consent: You can withdraw your consent for data processing at any time.
To exercise any of the above rights, contact us at: [email protected]. Our support team is available 24/7 in both Bengali and English to assist you.
Protection of Minors
Age Restriction and Minor Protection Policy
rt999 is a responsible gaming platform and we place the highest priority on the protection of minors. Our services are for users aged 21 and above only.
We do not knowingly collect personal information from anyone under the age of 21. Age verification is in place at the time of account registration, and additional verification documents may be requested in cases of suspicion.
If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the relevant account.
Policy Changes and Contact
Notice of Policy Changes
rt999 may update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you in the following ways:
- By displaying a clear notice on the main page of the website
- By sending a notification to your registered email address
- By updating the "Last Updated" date at the top of this page
Continued use of the platform after a revised policy is published will be considered as your acceptance of the new policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our data protection team:
- [email protected]
- 24/7 Live Chat — via the rt999.bar website
Our support team is always ready to assist with any data protection requests in both Bengali and English.
For more information, please visit our Terms and Conditions and Responsible Gaming pages.